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TeleSpeed Enterprise DSL Product Information

Enterprise TeleSpeed provides enterprise-class connectivity to distributed enterprises as well as small to medium sized businesses with mission critical connectivity needs. This is supported by Industry-leading SLAs and mission critical service and support that is designed to give business and enterprise customers a cost efficient alternative to T1 service.
  • Service Guarantees - Service that meets mission critical business needs.*
    We offer the following guarantees, with service credits available for any missed guarantees:
    • Your service will be installed in 30 days.
    • Your Telespeed service will have a 99.9% monthly uptime.
    • If there is an problem we will get you back online within 12 hours.
    • Lifetime warranty on CPE purchased.
  • Customer Support - Customer support to fit your business demands.
    • Dedicated live phone support
    • Expedited field dispatch with same day commit target on field repair including after
    hours, on weekends and federal holidays
    • Easy online account management through our SMART Account Manager
    • Email Support
  • Installation - Professional installation by our technician means your service is set up right the first time.
  • Speeds & Services - Enterprise TeleSpeed SDSL (Symmetrical DSL) has symmetrical speeds (same upload as download) and is available in six speeds to fit your budget/service needs.
    • 1.5/1.5 Mbps - 26x faster than 56K dial-up
    • 1.1/1.1 Mbps - 19x faster than 56K dial-up
    • 768/768 Kbps - 13x faster than 56K dial-up
    • 384/384 Kbps - 6 1/2x faster than 56K dial-up
    • 192/192 Kbps - Over 3x faster than 56K dial-up
    • 144/144 Kbps - Almost 3x faster than 56K dial-up
  • Multiple Computers - Supports multiple computers within your office right out of the box.
  • Email - Comes with 15 email boxes (YOURNAME@xxxxxxx)
  • Web Space - Has enough Web space to build your company's own Web page
  • Networking - Comes standard with the ability to host your own Web site, conduct online Web conferences, etc, with Network Address Translation (NAT - will support up to 254 computer addresses internal to your company).
 
> One Year Contract144 Kbps192 Kbps384 Kbps768 Kbps1.1 Mbps1.5 Mbps
Monthly Fees$149.95$149.95$169.95$179.95$239.95$289.95
One
Time
Fees		Equip.$359 FREE through 11/30/05!
Instl'n$225 FREE through 11/30/05!


> Two Year Contract144 Kbps192 Kbps384 Kbps768 Kbps1.1 Mbps1.5 Mbps
Monthly Fees$129.95$129.95$139.95$149.95$209.95$259.95
One
Time
Fees		Equip.$359 FREE through 11/30/05!
Instl'n$225 FREE through 11/30/05!




  • Contracts
  • Dial-Up Access
  • DSL Equipment
  • Email & Web Space
  • Service Level Agreements
    		•
  • Email & Web Hosting
    (Custom Domains - YOURNAME.com)
  • IP Addressing
  • Professional Installation
  • Satisfaction Guaranteed

    • Service Level Guarantee (SLA) - page top
    We stand behind our promise of uncompromising quality by providing Service Level Agreements on our business class services. Enterprise TeleSpeed takes our industry leading business-class DSL service a step further by providing enterprise-class guarantees and support. These give you the peace of mind that comes with a reliable and stable Internet connection.
    • Time-to-Repair Guarantee - In the event of a service outage, we guarantee restoration within 12 hours or you will be eligible for a credit equal to 20% of your monthly service fee.
    • Fast Installation Time Guarantee - Why wait? Get your high-speed connection installed at your business within 30 days of placing your order or we'll credit 50% of your first month of service.
    • Service Availability Guarantee - Take comfort in the reliability of our services, and rest assured that we will respond quickly to any service outages. We guarantee service availability of 99.9% or better, or you will be eligible for a credit equal to one day of service for every hour of downtime beyond our guarantee.
    • Lifetime CPE warranty - Buy your DSL router from us without worrying about glitches or breakdowns.
    • Average Network Delivery and Delay - Further proof that we have confidence in the performance of our network.
    • Delivery - 99.9% successful delivery of all data packets sent from your location over the network, or you'll be eligible for up to a credit of 10% of your monthly service fee.
    • Delay - 110 millisecond average for the round trip of a message sent from your location to a test point on the network, or eligible for up to a credit of 10% of your monthly service fee.
    Professional Installation - page top
    A technician will install your service and ensure that everything is up and running before leaving your office.
    Satisfaction Guaranteed - page top
    We know that once you've experienced the benefits of our high-speed connectivity, you'll wonder how you ever did business without it. That's why we offer a satisfaction guarantee.
    • Order Enterprise TeleSpeed DSL Internet service and try it for 30 days
    • If you are not totally satisfied, we will refund all installation, equipment, and monthly service fees charged, and discontinue your service agreement without further obligation.
    Speeds - page top
    Enterprise TeleSpeed DSL service is available in speeds ranging from 144 kbps (kilobits per second) to 1.5 Mbps (megabits per second).
    • All speeds are symmetrical, meaning that downloads and uploads are equally fast.
    • Enterprise TeleSpeed Business DSL is SDSL and comes with Service Level Agreements.
    • The actual speed available at your location depends on proximity to the telephone company's Central Offices (COs).
    • If you find you're not close enough to get the bandwidth you need, you may want to consider our T1 TeleXtend Internet service. Please contact us for details.
    Contracts - page top
    Enterprise TeleSpeed Business DSL service requires a one year minimum contract.
    IP Addressing - page top
    All computers on the Internet have unique identifying numbers, called an IP Addresses.
    For your business network, you can have
    • A single address that identifies your business, with multiple internal addresses (addresses not available outside of your business - this is NAT)
    • A unique Internet address for every computer in your network.
    With TeleSpeed service you can selected from the following standard IP options
    • NAT (One external IP address and 256 internal - easiest to set up)
    • 5 static Internet IP addresses.
    For an extra monthly fee, additional IP addresses are available
    Usable IPsMonthly $Setup $
    1 w/ NAT; 254 private IP addressesincl.incl.
    5incl.incl.
    13$10incl.
    29$15incl.
    61$20incl.
    125$25incl.
    253$50incl.
    Equipment - page top
    DSL "Modem"
    An Approved DSL Modem is required.
    Equipment Provided
    For TeleSpeed SDSL 192, 384, 768, 1.1, 1.5
    • Efficient Networks SpeedStream 5851 Router
    • Netopia R4652-T Router
    For TeleSpeed IDSL 144
    • Efficient Networks SpeedStream 5871 Router
    • Netopia R4652-T Router
    Other Approved Equipment1
    For TeleSpeed SDSL 192, 384, 768, 1.1, 1.5
    • Flowpoint 2200 SDSL Router
    For TeleSpeed IDSL 144
    • Flowpoint 144 IDSL Router
    Other Computer Equipment
    Most likely, you will not have to add or change any computer equipment other than the DSL Modem unless you have an older PC that does not have an a 10Base-T Ethernet network interface card (10BaseTNIC). Newer computers often include this card. In the event that you do have an older computer, a card generally can be purchased to install into your computer to enable the Ethernet capability in your computer, you can purchase one at virtually any computer store.
    Please Note: We will not install any network cards (Ethernet) during the installation process; you must have 10Base-T (Ethernet) network cards installed and working prior to self-installation or technician arrival.
    Email & Web Space - page top
    TeleSpeed Business DSL Service comes with
    • 15 email addresses (YOURNAME@xxxxxxx)
    One email address is defined by your username, which you choose when ordering service. You may define and change the other 14 addresses as needed in our SMART Account Management Tool. All email addresses are of the style "yourusername"@xxxxxxx
    If you are interested in custom domain email or Web hosting (YOURNAME@YOURDOMAIN.com or http://www.YOURDOMAIN.com) please see our domain and hosting pages
    Email & Web Hosting (Custom Domains - YOURNAME.com) - page top
    If you are looking for custom domain hosting, we offer:
    • Domain Registration - order or transfer a custom domain (YOURNAME.com)
    • Email Hosting - we will host your custom domain email (You@YOURNAME.com)
    • Web and Email Hosting - we will host your custom domain email and Web site (You@YOURNAME.com & www.YOURNAME.com)
    For a monthly fee, we will host your custom domain email or Web site. Custom domain email and Web hosting allow you to have a professional Web presence.