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Telesurfer DSL Product Details


TeleSurfer PLUS
Download SpeedUp To 1.5 Mbps
26x faster than 56K dialup
Upload SpeedUp To 128 Kbps
2 1/2x faster than 56K dialup
Monthly Cost$39.95/mo
Equipment Select From
Does your household have multiple computers? Step up to TeleSoho DSL »
A faster service and it supports multiple computers out of the box!
Additional Features and Information
  • Contract - There is a minimum 1 year contract
  • Standard Email - details »
    - Get 15 email boxes using yourname@xxxx.net
  • Standard Web space - details »
    - Get 10 MB Web space http://home.xxxx.net/~yourname
  • Installation - details »
    - Self installation is standard or select professional installation for $99
  • Phone Line Requirements - details »
    TeleSurfer PLUS DSL service is set up on the same line as your regular phone service. This phone service must be with one of the 7 major local phone companies, and there cannot be advanced phone services on your line.
  • Account Management - In order to provide easy access to account and billing data, we developed the SMART Account Manager. SMART enables you to make changes to your account, manage email addresses and find answers to your questions without having to pick up a phone.
  • Dial Service - we offer a national 56K dial-up service for when you are way from your DSL. It is unlimited before installation and 10 Hr/Mo after your DSL is installed. Additional time is billed at $1.50/hr
Custom Domain Hosting Get a personalized Web presence like yourname@xxx.xxx or home.xxxx.xxx/~yourname.
Satisfaction Guaranteed We know that once you've experienced the benefits of our high-speed connectivity, you'll wonder how you ever did business without it. That's why we offer a satisfaction guarantee.
  • Order TeleSurfer PLUS DSL Internet service and try it for 30 days
  • If you are not totally satisfied, we will refund all installation, equipment, and monthly service fees charged, and discontinue your service agreement without further obligation.
  • Please review the Our Customer Policy document for more details.


Details

Installation Details - page top
Our self-installation kit has won awards for its straightforward, 1-2-3 step design.

Standard Installation
• TeleSurfer PLUS comes standard as a self installed service.
• Your self installation kit arrives within two weeks of placing the order
• When your kit arrives, your service is ready to go
• Self install kit takes about 30 minutes to set up and get running
• Should you run into any difficulty during the installation, simply call our toll-free 24x7 Customer Care Center and an installation expert will provide assistance.
Professional Installation
• Is available for an additional one-time fee of $99
• A technician will come out to your location to install your service.
• If you would like professional installation, be certain to select Professional Installation option when ordering your service.
Wireless Option Installation
• The wireless kits include a flash-based installation wizard for both the DSL setup and the wireless configuration.
• If you choose the wireless CPE and professional installation, the technician will:
• Configure your gateway and activate security measures.
• Set up a maximum of two computers on the wireless network, using supplied adapters only.
Please Note: The wireless equipment system requirements are Windows XP Home, XP Pro and 2000 only.
Phone Line Requirements Details - page top
TeleSurfer PLUS DSL service is set up on the same line as your regular phone service. Since there is no need for a second line, there is generally no need for a technician to visit your home or office to complete the installation.
Requirements
  • You must have local telephone service through one of the following local phone companies:
    • SBC
    • Southwestern Bell
    • Ameritech
    • Verizon
    • Bell South
    • Qwest
    • SNET
  • The information on your order (name, address, and telephone number) must be an exact match to the information on your local phone bill.
  • There are certain voice services that you may be using that are not compatible with line sharing. Some of these are
    • Centrex
    • PBX
    • Key Systems
Email & Web Space Details - page top
TeleSurfer PLUS Service comes with
  • 15 email addresses (YOURNAME@xxxx.xxx)
    - One email address is defined by your username, which you choose when ordering service.
    - You may define and change the other 14 addresses as needed in our SMART Account Management Tool.
    - All email addresses are of the style "yourusername"@xxxx.net
  • 10 MB of web space (http://home.xxxx.xxx/~YOURNAME)
    - Here you can host your own Web pages, content editing via FTP to our servers.
If you are interested in custom domain email or Web hosting ( http://www.YOURDOMAIN.com) please see Hosted Services.
Equipment Details - page top
Approved DSL equipment is required.
Standard Equipment
  • Bridge (supports single IP address only)
    • Single-user solution. Simple to install and configure.
Optional Equipment
  • Router
    • Connect up to 4 computers. Built-in firewall and NAT support.
  • Wireless Gateway Only
    • Connect up to 4 wired computers and up to 30 wireless computers. Built-in firewall and NAT support.

  • Wireless Gateway + PCMCIA network adapter card
    • Connect up to 4 wired computers and up to 30 wireless computers. Built-in firewall and NAT support. Includes wireless adapter card to connect 1 PC laptop computer.

Please Note: Wireless kits are qualified only for Windows XP Home, XP Pro and 2000.