- 1
- What is VoIP
VoIP
(or Voice over Internet Protocol) is a great way to make and receive phone calls
using your broadband Internet connection instead of your standard phone line.
XlnteNet.net converts your phone calls into data that zips through your high-speed
Internet connection just like email. It comes out the other end just like a regular
phone call. Your callers will never know that it’s any different since it sounds
just like a regular phone call.
- 2
- Does your phone service work the same as my regular phone service
Once
you’re connected, pick up your phone and use it just like you do today. The person
you’re calling doesn’t need to have VoIP or an Internet connection on their side.
They just need a phone. And our phone rings when someone calls you as it always
did. You use your same touch-tone phone. You’re just connecting to our network
instead of your old phone company. Also, you can continue to surf the web or send
and receive email with no problem.
- 3
- What is XlnteNet.net VOIP
XlnteNet.net
VOIP uses your existing broadband Internet connection to deliver full featured,
low-cost dial-tone service.
XlnteNet.net
VOIP works the same as any standard telephone. You pick up the phone; listen for
dial-tone, then dial the number of your choice. When you get an incoming call,
the phone rings and you answer it. It’s that simple!
Self-installation
is easy and usually takes less than 5 minutes. With XlnteNet.net VOIP, you can
still surf the net and talk on the phone at the same time.
Moving?
Off to college? On vacation? On a business trip? With XlnteNet.net VOIP, you can
take your phone service and number with you anywhere in the world!
XlnteNet.net
Benefits:
- Significant
savings over traditional telephone service.
- Works
with virtually any high speed Internet connection.
- Transfer
your current phone number or get a new one with the area code of your choice.
- Phone
number & service that ravels with your anywhere in the world.
- All
the calling features you are used-to plus more.
- Real-time,
online account management.
- Easy
self-installation.
- Talk
and still surf the net at the same time.
- Digital
line clarity & reliability.
- Talk
through your PC or use your existing home telephones.
- Free
world-wide, unlimited calling between XlnteNet.net subscribers.
- Great
international long distance rates.
- 4
- How does VoIP work
You
connect your telephone to your high-speed Internet connection using the telephone
adapter that we send you. Pick up the phone, and use it just like you do today.
You can be up and running within minutes of receiving your XlnteNet.net telephone
adapter.
- 5
- What is Broadband
Broadband
is high-speed Internet access such as through a Cable or DSL modem. It gives you
a continuous connection to the Internet at speeds much faster that dial-up. You
need a broadband connection to use XlnteNet.net because we insist on consistent
high quality for all your calls. As a general rule, if you’re getting 90 kbps
or better, you probably have a broadband connection.
- Cable
Internet: Cable Internet uses a Cable modem and connects through your
existing Cable TV line. Typically your Cable TV Company would provide your Cable
Internet service. This service does not interfere with your TV connection. This
cable modem lets your computer and any other equipment connect to the Internet
faster than a dial-up modem. A typical Cable connection might have 128 Kbps of
upload and 1.5 Mbps of download speeds. Your speeds can vary depending on what
your Cable provider offers, and how many other people in your area are using the
same service.
- DSL
Service: DSL Internet uses a DSL modem and connects through your standard
phone line at speeds much faster that dial-up. Typically your local phone company
would provide your DSL Internet connection. A DSL connection does not interfere
with your telephone as dial-up does and does not generally require any additional
wiring. A typical DSL Internet connection might have 128 Kbps of upload and 1.5
Mbps of download speeds. Your speeds will be higher or lower depending on how
close you are to the Internet Provider's office.
- 6
- How much can I save
- Our
subscribers regularly see huge savings, often more than 50% over their current
monthly phone bill. XlnteNet.net is able to bring you these awesome savings via
the power of the Internet and advancements in patented hardware and software technologies.
7
- What equipment, special phones, or connector cables do I needAgain,
we keep it all very simple for you …
XlnteNet.net
is available over DSL, Cable, and Wireless Internet connections – And may be used
on any computer with a high speed Internet connection, anywhere in the World.
It’s
also important to note that you can use your existing home or office phone via
our Linksys 2100 telephone adapter (the box that connects your phone to the Internet).
- 8
- Connection and sound quality Is it the same as my current phone company
Digital
Internet Phone Service is beyond extraordinary in sound quality.
Our
telephone adapters are the latest in patented digital technology. This coupled
with our state-of-the-art global network assures the absolute, best in class quality,
whether calling across the street or around the world.
- 9
- Is Digital Internet Phone Service ‘cell/mobile phone’ service
XlnteNet.net
is just that, Digital Internet Phone Service and is in a different class of calling
than your cell/mobile phone.
XlnteNet.net
is the perfect compliment to your cell/mobile phone because the service is so
inexpensive, and Member-to-Member is free. Why not talk free to your parents,
friends on the other side of the world, or business associates in a different
State all for free and save those expensive cell/mobile minutes and overcharges
for when you are, well, mobile.
- 10
- Does my computer have to be on to talk
The
telephone adapter equipment requires a high-speed connection and a regular phone;
it does not require your computer to be turned on.
- 11
- What types of telephones work with your service
IP
Phones – If you set up your service using an IP Phone, they are all plug-and-play.
Existing
phones – We haven’t found a phone yet that doesn’t work with our telephone
adapters (the box that connects your phone to the Internet) – Cordless phone,
phones with cords, old phones, new phones, house phones, office phones, they all
work with our telephone adapters.
- 12
- How will I be billed for services
Billing
Management - Ability to pay by Credit Card, Debit Card, On-line Check,
mail in Check, Money Order, and over our toll-free customer service lines.
We
accept all forms of payment; Visa, MasterCard, Discover, American Express, all
forms of Debit Cards and Bank Cards.
- 13
- Can I change my service plan at any time
You
can change your rate plan, with no penalty fees, at any time. You can log into
your account and click on the ‘Change Service’ tab and simply follow the directions
from there. Or you can shoot us an email at billing@xlntenet.net with your service
plan request and it will be taken care of.
- 14
- Are there any hidden costs, fees, or taxes
None
at all! All pricing plans/options, setup fees, surcharges, taxes and International
rates are laid out in complete detail on this website.
- 15
- How much are any ‘per minute’ overage charge
- With
Unlimited Residential and Unlimited Small office/home (SOHO) you are charged the
posted monthly unlimited rate, with all local and long distance calls to North
America included.
16
- How do you bill meYour
monthly billing statement is available online 24/7 for your records and review.
Just log into your account and click on the ‘Billing Statements’ tab. With the
efficiency of secure online billing and statement review this allows us to save
you even more.
- 17
- Can I keep my current phone number with your service
Yes!
You can keep your current number with our service. We do not suggest that you
transfer your home, business, or mobile phone number to our service (or any other
VoIP company for that matter). The reason that we are honest about this is that
under the archaic processes old fashion telephone companies work, it can take
30 or even 60 days to move [or ‘port’ as it is called] to our service.
- 18
- Do you become our Internet provider
Nothing
will change with your current Internet provider.
- 19
- Can I take my ATA box with me when I travel
Please
do! Save yourself tons over those expensive Hotel and International rates. Save
your mobile minutes and exorbitant roaming charges. No need to run up a long distance
phone bill while visiting out of town friends and family. Just plug-and-play …
- 20
- How do you dial Internationally
Same
easy way you always have – There is no change to the way you placed local, long
distance, and International calls.